Legal
Terms & Conditions
These Terms & Conditions govern your use of Janvi Xpress and our logistics services. Please read them carefully before requesting or shipping any package through our platform.
1. Acceptance of Terms
By accessing or using Janvi Xpress, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.
2. Our Services
Janvi Xpress provides domestic and international freight forwarding, air cargo, sea cargo, customs clearance, warehousing, procurement, and logistics solutions.
3. Customer Responsibilities
Customers are responsible for providing accurate shipment information, including sender and receiver details, addresses, package contents, weight, and required documentation.
4. Prohibited Items
Shipments containing illegal goods, hazardous materials, weapons, explosives, counterfeit products, or any items prohibited by applicable laws will not be accepted.
5. Customs & Import Regulations
Customers are responsible for ensuring shipments comply with destination-country customs regulations. Any customs duties, taxes, or additional charges remain the responsibility of the customer unless otherwise agreed.
6. Delivery Time
Estimated delivery dates are provided for guidance only and are not guaranteed. Delays may occur due to customs inspections, weather conditions, transportation disruptions, or other circumstances beyond our control.
7. Liability
Janvi Xpress will exercise reasonable care in handling shipments but shall not be liable for indirect, incidental, or consequential damages except where required by applicable law.
8. Lost or Damaged Shipments
Any claim for loss or damage must be submitted promptly with supporting documentation. Compensation, where applicable, will be assessed according to our claims policy and governing laws.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how your personal information is collected, stored, and protected.
10. Changes to These Terms
Janvi Xpress reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this website with a revised effective date.
11. Contact Information
If you have any questions regarding these Terms & Conditions, please contact Janvi Xpress through our official customer support channels.